Cottage Plank & Rustic Lines

Pressure Treated Pine Tile

These lines pressure treated pine deck tiles are warrantied for 35 years against rot, decay, mildew, termites and fungus. Additionally, our product comes with a 2-year manufacturer’s defect warranty. Defects are limited to the following:

• Incorrect material sizing
• Improper assembly i.e. loose staples
• Defective pressure treating
• Warping/cracking of risers (when applicable)  

As with most natural materials, softwoods have a tendency to react to weathering. We use PAD (partly air dried) grade 2 wood to assist against warping and cracking of the deck tiles. However, this is a common characteristic of wood and as such, cannot be controlled completely. Should you experience this issue or any of the above (2-year manufacturer’s defect only), Designer Deck offers a limited repair service under warranty. Please refer to our repair policy for further details.

 

Western Red Cedar

Outdoor/Indoor Tiles

Western Red Cedar deck tiles are protected with a one-year manufacturer’s defect warranty. Defects are limited to the following:

• Incorrect material sizing
• Improper assembly i.e. loose staples
• Defective pressure treating
• Warping/cracking of risers (when applicable)  

As with most natural materials, softwoods have a tendency to react to weathering. Unlike other species of lumber cedars have a natural resistance to rot and decay, so protective finishes are completely optional. We also use PAD (partly air dried) grade 2 wood to assist with warping and cracking of the tiles, however this is a common characteristic of wood and as such, cannot be controlled completely. Should you experience these issues, the tile is warrantied under our limited repair service. Please refer to our repair policy for details.

 

Porsets

Elevated Porcelain Tiles

Structural Support Framework

The structural support frame system comes with a 5-year limited warranty for the duration of ownership against material defects. These defects are limited to the following:

• Rusting metal of a severe nature
• Loose or dislodged threaded nut inserts
• Damaged or stripped thread on adjustable feet
• Cracked/loose spacers

The Porcelain Tile

Installation
The porcelain tile comes with a 1-year limited installation warranty. The following is covered:

• Improper levelling of support feet resulting in cracking porcelain tiles or structural defects to the frame.
• Improper levelling of support feet resulting in movement, such as rocking, severe flex in the frame etc.

Note: Due to conditions in certain surfaces, a foundation may settle over time resulting in uneven and unsupported areas. Designer Deck cannot guarantee the stability of the structural frame when this unpredictable instance occurs. As such, the porcelain tile may crack without the proper support and/or the frame may be compromised resulting in twisting or bending – Designer Deck cannot be held responsible. Our company highly recommends the purchase of additional porcelain tiles upon order, in the event that cracking occurs in the porcelain tiles due to these conditions. This will ensure correct colour matching in the event that this component of the product requires replacement. Additional charges will apply beyond 1-year of coverage, if Designer Deck is asked to return and rectify these possible issues.

Protection
The porcelain tiles comes with a 1-year manufacturer’s protection warranty. Defects are limited to the following:

• Latent defects in the product caused by improper manufacturing
• Damage to the product

Note: Warranty does not apply, where improper use of this product takes place. This will be inspected on a case-by-case basis and solely at Designer Deck’s discretion.

 

Opulent Collection

WPC (Wood plastic composite)

The Opulent collection of tiles come with a 25 year limited lifetime warranty for the duration of ownership, against material defects. Warranty claims will be reviewed at Designer Deck’s discretion and limited to the following possible defects.

• Incorrect embossing
• Difference in colour match (within dye lot)
• Colour deterioration of a severe nature
• Protection against mould/mildew
• Loose or dislodged spacing bumpers

The following criteria will determine replacement or refund.
(Residential Use Only)

• Within 1-12 years of installation date – 100% before tax
• Within 12-14 years of installation date – 80% before tax
• Within 15-17 years of installation date – 50% before tax
• Within 18-20 years of installation date – 25% before tax
• Within 21-25 years of installation date – 10% before tax

(Commercial Use Only)

• Within 1-12 years of installation date – 100% before tax
• Within 12-14 years of installation date – 80% before tax
• Within 15-17 years of installation date – 50% before tax
• Within 18-20 years of installation date – 25% before tax
• Within 21-25 years of installation date – 10% before tax

Note: According to the time frame criteria listed above, the customer may be responsible for covering the cost difference of replacement product. Designer Deck cannot also guarantee that material colour will match exactly with the existing flooring, if replacement at a future date is required. As such, our company highly recommends the purchase of additional material upon order for added security. If a refund is requested, the customer may only be eligible for a certain percentage of the original order total before tax.

Additionally, our product comes with a 2-year manufacturer’s defect warranty. Defects are limited to the following:

• Incorrect material sizing
• Improper assembly i.e. loose staples
• Defective pressure treating (risers only)
• Warping/cracking of risers  

We use PAD (partly air dried) grade 2 wood to assist against warping and cracking in the risers. However, this is a common characteristic of wood and as such, cannot be controlled completely. Should you experience this issue or any of the above (2-year manufacturer’s defect only), Designer Deck offers a limited repair service under warranty. Please refer to our repair policy for further details.

 

Vivid & Contour Collections

Recycled Plastic Tile

The recycled plastic product has a 25 year limited lifetime warranty for the duration of ownership against material defects. These defects are limited to the following:

• Incorrect embossing
• Difference in colour match (within dye lot)
• Colour deterioration of a severe nature
• Loose or dislodged spacing bumpers

Note: Designer Deck cannot guarantee that material colour will match exactly with the existing flooring, if replacement at a future date is required. As such, our company highly recommends the purchase of additional material upon order for added security.

Additionally, our product comes with a 2-year manufacturer’s defect warranty. Defects are limited to the following:

• Incorrect material sizing
• Improper assembly i.e. loose staples
• Warping/cracking of risers (when applicable)  

We use PAD (partly air dried) grade 2 wood to assist against warping and cracking in the risers. However, this is a common characteristic of wood and as such, cannot be controlled completely. Should you experience this issue or any of the above (2-year manufacturer’s defect only), Designer Deck offers a limited repair service under warranty. Please refer to our repair policy for further details.

 

Verdure Line

Grass Tile Inserts

The high-quality artificial grass portion of our deck tile, has a 5-year manufacturer’s limited warranty against excessive wear, fading and sun damage. However, the grass can last many years past the manufacturer’s warranty if properly cleaned and maintained.

The wooden backing & risers that the artificial grass is mounted on, is pressure treated pine and warrantied for 35 years against rot, decay, mildew, termites and fungus. Additionally, this part of the product comes with a 2-year manufacturer’s defect warranty. These defects are limited to the following:

• Improper assembly i.e. loose staples
• Defective pressure treating
• Warping/cracking risers (when applicable)  

We use PAD (partly air dried) grade 3 wood to assist against warping and cracking in the risers. However, this is a common characteristic of wood and as such, cannot be controlled completely. Should you experience this issue or any of the above (2-year manufacturer’s defect only), Designer Deck offers a limited repair service under warranty. Please refer to our repair policy for further details.

 

Thermory Hardwood

Thermory hardwood tiles have a class 1 durability rating, resistant to rot & decay for up to 25 years or longer. Additionally, our product comes with a two year manufacturer’s defect warranty. Defects are limited to the following:

• Incorrect material sizing
• Improper assembly i.e. loose staples
• Defective thermory treatment
• Warping/cracking risers (if applicable)  

As with most natural materials, hardwoods have a tendency to react to weathering. Although thermal modification stabilizes wood, making it seven times less likely to warp, check, bow, cup, twist, expand or contract; be aware that these defects cannot be controlled completely, and if you should experience these issues, the tile and riser is warrantied under our limited repair service. Please refer to our repair policy for details.

 

Ambient Outdoor Lighting Systems

The Outdoor Ambient Lighting system is warrantied for 1 year against parts and labour. This includes the following:

• LED bulbs and plastic coated strip links
• Electrical wiring required to connect the system
• The mainframe transformer
• Wireless remote controls
• Waterproof (plastic) housing units – for protecting the mainframe transformer
• Any issues stemming from installation

Note: Ambient Outdoor Lighting has the ability to last up to 27 years with an average use of 2-3 hrs/day. It uses LED bulbs for efficient and controlled energy.